Terms & Conditions

📜 Terms & Conditions

General:

By using our website, you agree to comply with these terms and conditions, if you do not agree, please do not use our services.

Acceptance or Rejection of Orders

We reserve the right to accept or reject any order at our discretion. Reasons may include, but are not limited to:

• Product being out of stock
• Changes in pricing
• Errors or incorrect information displayed on the website

If your order is rejected, we will make every effort to notify you within 7 days of your order being placed.

📦 What am I responsible for upon delivery?

Please ensure you sign the Delivery Note in the presence of the courier to confirm that your order has been received.

If you are not home at the time of delivery, the courier will leave your order at your front door or in a safe place at the address.

It is your responsibility to ensure that your order is properly refrigerated as soon as possible after delivery. Auckland Halal Meat accepts no liability for products that are not refrigerated by the end of the delivery window in which they were delivered. For example, if your delivery is completed by 5:00 PM, your order must be refrigerated by 5:00 PM on the same day.

Please note: When your order arrives, carefully inspect it for any:

• Missing items
• Damaged products
• Incorrect items

If you experience any other problems with your order, please contact us within 24hrs and we will be happy to assist.

⚠️ Force Majeure

Auckland Halal Meat will not be liable for any delay or failure to fulfil its obligations due to events beyond our reasonable control (“Force Majeure Events”).

These may include, but are not limited to:

• Industrial actions (e.g. strikes or lockouts)
• Government actions or restrictions (e.g. public health orders, lockdowns)
• Natural events (e.g. fire, flood, storms, earthquakes, epidemics)

💰 Refund Policy

If you receive an incorrect item or your order has not been delivered, please contact us at:
📧 sales@halalmeat.co.nz
(Include your order number in your message)

Reporting Issues

• You must notify us within 24 hours of delivery
• Please do not dispose of or consume the product until your claim has been reviewed
• We may request photos to assess the issue

Unfortunately, we are unable to offer refunds or credits for claims made after 24 hours from delivery.

Returns

If a return is required, we will provide instructions via email.

To be eligible for a full refund or credit:

• Items must be returned in good condition
• Products should be in original packaging where possible
• Items should be securely packed (preferably in the original delivery box)

Return Address:
526 Sandringham Road
Sandringham 1025

⚖️ Legal Capacity

By placing an order with Auckland Halal Meat, you confirm that:

• You are eighteen (18) years of age or older
• You are entering into a legally binding contract with Auckland Halal Meat for the products you are ordering

💳 Prices and Payment

• All prices are listed in New Zealand Dollars (NZD)
• Prices are subject to change without prior notice

Use of website

You agree not to misuse the website or engage in any unlawful activity.

Limitation of Liability

Auckland Halal Meats is not liable for any indirect or consequential damage arising from the use of our product or website.

📢 Marketing Policy

By placing an order, you agree that your information will be used to process and deliver your purchase. Your details may also be stored in our system to assist with customer service and enquiries.

We may occasionally contact you for feedback or send promotional and informational updates.

Your information may be used to keep you informed about products, services, or special offers that may interest you. These communications may be sent via email and/or SMS.

You can opt out of marketing at any time by:

• Selecting the opt-out option at checkout
• Clicking the unsubscribe link in our emails
• Contacting us at sales@halalmeat.co.nz

🎁 Rewards Program

Points Earnings & Redemption

• Reward points have no cash value and cannot be exchanged for cash or credit unless explicitly stated.
• Points are earned on eligible purchases made at www.halalmeat.co.nz.
• Points cannot be backdated or transferred between accounts.
• Points cannot be sold under any circumstances.
• We reserve the right to limit or exclude points earned on discounted or promotional purchases.

Expiry & Termination

• Points will expire if there is no activity (earning or spending) for 6 consecutive months, or if your account is closed.
• Expired points cannot be reinstated.
• If the rewards program is discontinued, customers will be notified and given a timeframe to use remaining points before expiry.

Changes to Terms

We may update these terms at any time. Continued use of the website means you accept the updated terms.